At Kicks and Co. , customer satisfaction is important to us. If you’re not completely satisfied with your purchase, you may request a return or exchange under the following terms.
Return & Exchange Window
Return or exchange requests must be raised within 3 days of the delivery date.
Requests made after 3 days of delivery will not be accepted.
Eligibility
To qualify for a return or exchange,
the item must:
Be unused and in its original condition.
Include the original shoe box, tags, and all accessories.
Be free from any signs of wear, damage, or alteration.
We reserve the right to reject returns if the product does not meet these conditions.
Refunds
Once we receive and inspect the returned product, your refund will be processed.
Refunds are issued to the original payment method within 5–7 business days after the product is received in the correct condition.
Shipping charges (if any) are non-refundable unless the return is due to an incorrect or defective item.
Exchanges
Exchanges are subject to product availability.
If the requested size or product is unavailable, you may choose a refund or an alternative product of equal value.
How to Request a Return or Exchange
Please contact our customer support within 3 days of delivery with:
Your order number
hotos of the product and packaging (if applicable)
Reason for the return or exchange
Our team will guide you through the return process.
