Once your order has shipped, you will receive a shipping confirmation email with a tracking number. You can use this number to track the progress of your order on the shipping carrier's website.

Order processing typically takes 10-15 business days. Once your order has shipped, you will receive a shipping confirmation email with a tracking number.

Yes, we ship internationally. Shipping rates and delivery times may vary depending on your location.

We are made to order business and each pair is custom-made for you. Hence we're unable to offer returns. However, we stand behind the quality of our shoes. If you receive a defective item or an incorrect order, please contact us with a photo of the issue and your order number. We'll happily replace it for you.

Please contact us ASAP within 24 hours of placing your order. If the order is already in production, we cannot cancel the order.

Don't worry, we're here to help. Simply reach out to us within 7 days of receiving your order, providing clear photos of the issue. We'll promptly send a replacement at no extra cost. Your satisfaction is our top priority.

To maintain clean, use warm water with dish soap to clean off any dirt spots. It’s not necessary to soak the whole item. For hard-to-clean spots, use a soft-bristled brush.